KTS firmly believes that our greatest asset is our ability to provide the best service possible. Service provided 24 hours a day, 365 days a year. Service personnel are certified engineers who have been thoroughly trained by the manufacture and who adhere to KTS strict standards that always exceed factory standards. KTS will respond to your request within the following time frames. Respond means accessing the system remotely (if equipped). If an on-site visit is required it will occur upon determination that the service cannot be accomplished remotely.

• MAJOR FAULT-Within 4 hours Nationwide.A major fault is defined as; No incoming calls and/or outgoing calls, main console down, or critical phones down which are service rendering.
• MINOR FAULT-Next business day. Defined as all other service requirements. Remote programming changes are normally accomplished the same day.
• ADD, MOVES and CHANGES- A.S.A.P. Adds, move and changes often time are completed within the same business day and always scheduled as soon as possible.
• MAJOR FAILURE EMERGENCY PROCEDURES If a Major Failure occurs after normal business hours, a call to KTS connects you to our answering service that quickly dispatches this to our service manager. There is always 24 hour assistance, and all major failures are expedited as rapidly as possible.
• DISASTER RECOVERY Should a catastrophic incident occur which completely disables or destroys your system; KTS can respond immediately. KTS, and our Dealer Network, maintains spare systems that can be expedited to your site within hours. Every effort will be employed to restore communications as quickly as possible.

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